Customer Care
Order Placement
Once an order has been placed and a confirmation sent, it cannot be changed or refunded.
Please review your billing and shipping details to ensure they are accurate before submitting your order to avoid delays and inaccurate shipments.
Shipping
It usually takes us 2 business days to process your order and an additional 3-5 business days for you to receive your shipment. Tracking information is automatically sent to your inbox once the package has shipped. If you do not receive your order, please don't hesitate to email us at hello@flourandolive.com so we can make it right!
To ship items to multiple addresses, simply place a separate order for each shipment. The same order cannot be divided into multiple shipments.
Returns
Since our products are perishable, they are not eligible for returns or refunds. Additional nonreturnable items include gift cards.
We only replace products that are defective or damaged. Please email pictures of the following to us at hello@flourandolive.com so that we can make it right: your receipt or proof of purchase, the damaged product in the shipping box, the shipping label and the shipping box.
Complaints
We are committed to learning from your experience and are always striving to improve our products.
If you are dissatisfied with one of our products, please let us know! You can contact us by e-mail at hello@flourandolive.com or by mail at 9805 NE 116th St, Suite 7123, Kirkland, WA 98034.
Please include:
- Your full name, phone number, email address and mailing address
- Product name, UPC code, package date code, store name, store location
- Complaint (including copies of any relevant documents)
We will review the information provided to us and are committed to resolving all complaints within a timely manner although we cannot guarantee any particular outcome.